Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407021 Mapping and Delivery Guide
Respond to a major non-conformance

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407021 - Respond to a major non-conformance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to lead a response at a team or area level to a major non-conformance which could have severe business impacts.The unit can be applied to subsections of an organisation, such as a team, area or department, or in the case of a small or medium sized enterprise (SME), to the whole organisation.This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and covers the skills required to respond to a situation where people, processes, equipment or systems fail to meet requirements (there is a major non-conformance) for whatever reason, and this will have significant business consequences. The non-conformance may be anywhere in the value stream, not necessarily in the team, department or area which needs to respond. Many teams, departments or areas may need to respond. However, this unit applies to the skills needed to lead a single team, department or area response.This unit applies to skills for implementing appropriate responses to contain the situation, including not allowing it to accelerate or cascade. It also describes skills to minimise the adverse consequences while doing what can be done at the team, department or area level to remedy the situation.This unit may be also applied to service organisations applying competitive systems and practices principles.This unit does not cover the specialist skills required to contain or remediate an emergency non-conformance, such as a fire or explosion. Relevant emergency management skills from other Training Packages should be accessed for these skills. It may be applied to responding to the impact of an emergency such as a fire or loss of containment.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement response
  • Initiate response and establish data and information collection procedures
  • Analyse data and information as it comes to hand
  • Determine progress of response to achieving required outcomes
  • Modify response, including deployment of resources, to better achieve desired outcomes
       
Element: Define extent and nature of non-conformance
  • Identify target performance prior to non-conformance
       
Element: Determine commencement and expected duration of non-conformance
       
Element: Determine impact of non-conformance on target performance
       
Element: Determine impact of non-conformance on ecological, economic and social sustainability performance
       
Element: Determine impact of non-conformance on maintenance performance
       
Element: Liaise with customers to determine minimum acceptable performance during period of non-conformance
       
Element: Define non-conformance in terms of customer requirements and target performance
       
Element: Determine priorities and actions
  • Develop possible responses appropriate to the situation
       
Element: Determine timing of responses
       
Element: Identify required resources for the responses developed
       
Element: Evaluate and shortlist responses
       
Element: Select responses and obtain necessary approvals
       
Element: Organise resources in accordance with procedures
       
Element: Identify information needs
  • Determine the information needs of stakeholders
       
Element: Identify the sources of required information
       
Element: Arrange to collect required information
       
Element: Obtain authorisation to disseminate information
       
Element: Report information to stakeholders
  • Initiate response and establish data and information collection procedures
       
Element: Analyse data and information as it comes to hand
       
Element: Determine progress of response to achieving required outcomes
       
Element: Modify response, including deployment of resources, to better achieve desired outcomes
       
Element: Establish plan to return to normal conformance
  • Determine root cause of non-conformance and analyse to determine likely preventative measures
       
Element: Develop remedial plan to eliminate root cause
       
Element: Obtain required sign-off for planned action
       
Element: Implement remedial plan and establish normal conformance
       
Element: Conclude and review response
  • Conduct a debrief and complete reports
       
Element: Evaluate and review response and procedures
       
Element: Evaluate and document effectiveness of the response function and its interaction and communication with stakeholders
       
Element: Recommend improvements to prevent a recurrence and improve response for non-conformances
       
Element: Communicate reports in accordance with procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Initiate response and establish data and information collection procedures 
Analyse data and information as it comes to hand 
Determine progress of response to achieving required outcomes 
Modify response, including deployment of resources, to better achieve desired outcomes 
Identify target performance prior to non-conformance 
 
 
 
 
 
 
Develop possible responses appropriate to the situation 
 
 
 
 
 
Determine the information needs of stakeholders 
 
 
 
Initiate response and establish data and information collection procedures 
 
 
 
Determine root cause of non-conformance and analyse to determine likely preventative measures 
 
 
 
Conduct a debrief and complete reports 
 
 
 
 

Forms

Assessment Cover Sheet

MSS407021 - Respond to a major non-conformance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS407021 - Respond to a major non-conformance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: